Terms & Conditions of Booking

These Terms & Conditions were most recently revised on September 26, 2021 by Virtual Game Night and apply to any and all bookings placed on that date or later. They are deemed to have been read in full and accepted by all bookers upon a booking being confirmed (this is usually at the time of payment for direct bookings through our Website or by contacting a member of our team, or at the point that a Booking Agent confirms the booking with us in writing for third party bookings).

These Terms & Conditions may be expanded upon or modified at any time without notice by Virtual Game Night, in which case the above revision date will be updated and the revised Terms & Conditions will apply to any and all bookings placed on that date or later instead. Future revisions do not impact any bookings made prior to the date those revisions were made and published at https://www.virtualgamenight.live/terms

DEFINITIONS

  • "VGN" and "Virtual Game Night" (and "We", "Our", "Ours" and "Us") refers to Virtual Game Night , the company registered in Canada with company number 10002942 MB LTD whose registered office is at 39 Mark Lane, Mitchell, Manitoba, R5G 2M5, Canada and who is the Trader for the purposes of The Consumer Rights Act 2015.

  • "Game", "Games", "Game Night", "Game Nights", "Booking", "Bookings", "Event" and "Events" refer to specific instances of services purchased from Virtual Game Night by the Booker.

  • The "Booker" (and "You", "Your" and "Yours") refers to the customer purchasing products or services provided by Virtual Game Night (which may be either an individual or a registered entity such as another company).

  • "Guest", "Guests", "Player", "Players" (and “They”, "Them", "Their" and "Theirs") refers to the individuals invited by the Booker to view and participate in products and services provided by Virtual Game Night. These terms may include the Booker if the Booker is also participating in the Game Night as a Player.

  • “Booking Agent”, “Booking Agents”, “Agent”, “Agents”, “Agency” and “Agencies” refers to a third-party company who may facilitate the booking of a Game on the Booker’s behalf and, in some cases, may be the primary contact Virtual Game Night communicates with regarding your Booking.

  • "Website" refers to the informational and transactional website found at www.virtualgamenight.live

  • "Platform" refers to the interactive real-time gameplay platform found at www.playvgn.com

1. RESCHEDULING, CANCELLATIONS AND LATE ARRIVALS

1.1 You may reschedule your Game Night up to 12 (twelve) hours before its scheduled start time at no additional charge using the link in your confirmation email (or the one sent to your Booking Agent). Requests to reschedule your Game Night that are received 12 (twelve) hours or less before its scheduled start time will be treated as a cancelation of that Game Night in line with our cancelation policy described in clause 1.2. Requests to reschedule your game 12 (twelve) hours or less before its scheduled start time should be made by email to hello@virtualgamenight.live and the time at which such an email is received by Virtual Game Night shall be deemed to be the time at which the request to reschedule was made for the purposes of our cancelation policy described in clause 1.2.

1.2 Games may be canceled by the Booker (or their Booking Agent) by sending an email to hello@virtualgamenight.live - the time at which such an email is received by Virtual Game Night shall be deemed to be the time at which the Game was canceled. The Booker may be entitled to either a partial or full refund of the amount paid for the Game under these circumstances subject to the criteria below:

a. Any Game canceled less than 24 (twenty four) hours after it was originally purchased shall be refunded in full (100%) to the original payment method.

b. Any Game canceled more than 24 (twenty four) hours after it was originally purchased AND more than 7 (seven) full days before the original scheduled start time shall be refunded in full (100%) to the original payment method.

c. Any Game canceled more than 24 (twenty four) hours after it was originally purchased and between 3 (three) and 7 (seven) full days before the original scheduled start time shall be refunded to the value of half of the total paid (50%) to the original payment method.

d. Any Game canceled more than 24 (twenty four) hours after it was originally purchased and less than 3 (three) full days before the original scheduled start time shall not be refunded and shall be deemed as the Booker waiving any entitlement to any refund.

1.3 In cases where the date and time at which the game was canceled meets more than one of the cancelation criteria outlined in clause 1.2, the lowest refund amount shall apply.

1.4 Games are booked for a specified amount of time of 30 (thirty), 60 (sixty) or 90 (ninety) minutes as per the descriptions given of each type of Game Night on our Website. This time begins at the start time you choose when purchasing your Game Night. Our host will wait up to 10 (ten) minutes after your scheduled start time for your Guests to arrive before starting the Game Night. If no Guests arrive (or too few to start the game, which is usually any less than 3 (three) Guests), the Game will be deemed to be cancelled in line with our cancellation policy outlined in clause 1.2d. Games will end as scheduled even if some or all Guests are late.

1.5 You are responsible for paying the full amount of the reservation at the time that you book. Game Nights are not considered booked and confirmed until they are paid for, unless they are booked through a Booking Agent where alternative payment due dates may apply (if booking through a Booking Agent, you should consult them). Whether or not payment has been remitted, the same amounts shall be due as outlined in clauses 1.1 and 1.2 depending on when a game is canceled or rescheduled, with the date and time that the Game was “originally purchased” being calculated as the date and time at which the Booking Agent confirmed the booking with Virtual Game Night.

2. TECHNICAL REQUIREMENTS

2.1 In order to enjoy and fully interact with Virtual Game Night's Events and Games, Guests will be required to join both of the following systems simultaneously:

a. a conference call over Zoom using the link provided in the Booker's confirmation email, and;

b. our Platform using an HTML5 compliant web browser (which is standard on most computers and smartphone devices).

2.2 Both of the systems described in clause 2.1 depend on a basic degree of computer literacy and a stable internet connection in order to function correctly. VGN will not be responsible if the absence of either of these factors on the part of any Guest inhibit their ability to join, interact with or enjoy the Game Night (or if the absence of either of these factors on the part of one Guest detracts from the ability of other Guests to join, interact with or enjoy the Game Night).

2.3 Virtual Game Night will only accept any technical issues experienced by Guests as being our responsibility if a similar and consistent problem impacts more than half (50%) of the Guests who attend the Game Night, which shall be calculated by Us at Our sole discretion.

2.4 Virtual Game Night is appropriate for all ages, but not necessarily created with children in mind. A parent/guardian or older sibling/friend may be helpful to children aged under 13 years old and are encouraged to support them as necessary. By booking a Virtual Game Night you acknowledge that content cannot be tailored to any specific age group, including specifically for young children (with the exception of custom round requests which can be made at the time of booking for an additional fee by selecting the relevant add-on at checkout, and may contain any content that you either direct us to create or provide to us directly).

3. CUSTOM GAMES

3.1 Custom Games are those that are not booked as a “Mini Game”, “Classic Game” or “Mega Game” package (including such games that utilize custom add-ons such as Custom Rounds or White Label Branding). These Games start at a date and time specified by You and agreed by Us and include content specified by You and agreed by Us. These Terms & Conditions also apply to Custom Games to the extent to which each individual clause is applicable depending on the format of Your Custom Game. Terms & Conditions that are not applicable to a Custom Game will be substituted with Custom Game Terms & Conditions supplied in writing by Virtual Game Night at the time that You place your Booking, either directly by Virtual Game Night or via your Booking Agent.